Exterior view of the entrance at The Whitehall Hotel

Hotel Hygiene & Limited Housekeeping Service

Hotel Hygiene - Our committment to safety & sanitization

 

 

Limited Housekeeping Service for Guest Rooms

 

For guest and employee safety, guest rooms will not be entered by our Room Attendants to clean for stays of 5 days or less.  Our rates have been reduced to compensate for this.  If your stay is longer than 5 days, and you wish your room to be cleaned, you must schedule a convenient time at least 24 hours in advance.  Your room must be vacant for at least 3 hours for this cleaning process to take place.  Please see the front desk to schedule. 

 

Prior to your arrival, our cleaning and disinfecting protocols require that particular attention is paid to high-touch, hard non-porous items such as television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, thermostats, alarm clocks, luggage racks, flooring and other non-porous surfaces.

 

Washing Hands & Hand Sanitizer

 

CDC guidelines govern employee procedures and protocols regarding handwashing and the use of hand sanitizer.  Handwashing with soap is our preferred method, but we have installed alcohol-based hand sanitizer stations throughout our work  and public areas. 

 

Face Masks - Optional

 

During all times when in contact with guests and/or other employees, our employees may wear face masks. 

 

Employee & Guest Health Concerns

 

Responding swiftly and reporting to local health officials any presumed cases of COVID-19 at the hotel property is a staff-wide requirement.  Employees exhibiting symptoms of COVID-19 will remain home or will be sent home.  While at work, employees who notice a co-worker or guest exhibiting symptoms of COVID-19 will immediately contact a manager. 

 

Employee’s Responsibilities

 

Employees exhibiting symptoms of COVID-19 will remain home or will be sent home.  While at work, employees who notice a co-worker or guest exhibiting symptoms of COVID-19 will immediately contact a manager.

 

Training

 

All employees have received COVID-19 training including facility sanitation protocols recommended by the CDC.  We frequently remind, retrain, and enforce our protocols with our staff.

 

Face Coverings and other protective steps

 

We follow CDC recommendations along with federal and local government regulations dictating the use of appropriate use of face covering, glove use, physical distancing, and cleaning/disinfecting.  These steps along with the use and disposal of PPE is posted and available to all our employees.

 

Cleaning and Disinfecting Products and Protocols

 

All high touch areas including public areas, guest rooms, washrooms, elevators, etc. are disinfected using the newest protocols with a disinfecting electrostatic sprayer.

 

Public Spaces

 

Surfaces frequently touched by multiple people are cleaned and disinfected multiple times per day.  Areas like the front desk counters, elevator buttons, door handles, public bathrooms, room keys, and pens are disinfected regularly multiple times throughout the day.  In the case of key cards and pens, they are disinfected after each use.

 

Guest Rooms

 

In anticipation of individual concerns of guests, the housekeeping staff will not enter a room during a stay.  Housekeeping will maintain the practice of cleaning and disinfecting rooms thoroughly following check-out.  Should you need additional bed or bath linen, please contact the Front Desk and they will arrange delivery to your door.

 

Laundry

Linens, towels, and other laundry will be washed in accordance with the CDC guidelines, including washing items as appropriate in accordance with the manufacturer's instructions.

Back of the House

Cleaning and disinfecting of all high touch areas occurs in accordance with CDC guidelines, including at least twice per shift in high traffic areas.

Hotel Guest Elevators

Buttons, button panels, hard surfaces in elevator cars will be disinfected multiple times each day.

 

Guest Rooms

 

In anticipation of individual concerns of guests, the housekeeping staff will not enter a room during a stay.  Housekeeping will maintain the practice of cleaning and disinfecting rooms thoroughly following check-out.  Should you need additional bed or bath linen, please contact the Front Desk and they will arrange delivery to your door.

 

Valet Parking

 

Valet Parking is currently unavailable, self-parking options are available.

 

If you have any questions or concerns, please call us at 312-944-6300

 

Covid-19 Advisory:

 

Click for the latest Covid-19 update from the City of Chicago

 

Click for the most current City of Chicago Travel Advisory, including states on the list.

 

Should you become ill during your stay, please self-isolate, contact the Chicago Department of Public Health and notify the front desk immediately. We will promptly undertake additional COVID 19 protocols for your safety and the safety of other guests and employees.

 

Learn more at City of Chicago Coronavirus